Trello + Zoho Desk = development department + service department
If you don't want to give up your work in Trello in favor of Zoho Projects or Zoho Sprints and plan to use Zoho Desk, the new integration will greatly facilitate the life of your team.
The customer support team tries to take care of clients and help them in any situation, while the development team works behind the scenes. In order for both teams to be effective, they must work in the same information context.
If you use Trello for task management and Zoho Desk for client support, integration of these two creates this context. It brings a key client context to project management and improves team interaction. With this integration, operational teams know exactly what problem they are solving for the client and why.
Multiple teams in your organization can simultaneously handle calls and receive sufficient feedback from colleagues and clients. This end-to-end cycle makes support agents more productive and they can set realistic expectations for your clients. All on the same page without interfering with each other.
Here are some of the things you can do with this integration:
- Attach the addresses and answers to the Trello cards so that you can view the relevant data immediately.
- Create custom views (filters) to keep track of multiple requests simultaneously.
- Track and organize calls (tickets) according to the tasks in the team, between departments.
