We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business or for the specific transaction at hand. The goal of this policy is to make explicit the information we gather, how we will use it, and how we will not.
INFORMATION WE COLLECT
We collect information about you only if we need the information for some legitimate purpose. CRMOZ will have information about you only if (a) you have provided the information yourself, (b) CRMOZ has automatically collected the information, or (c) CRMOZ has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
Information that you provide:
i. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support, get a quote or to contact CRMOZ for any other purpose.
Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You'll also be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, time zone and language, but we don't require that information to sign up for an account. After signing up, you will have the option of choosing a security question and an answer to the security question — if you provide these, they will be used only while resetting your password.
ii. Testimonials: When you authorize us to post testimonials about our products and services on Website, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at [email protected].
iii. Interactions with CRMOZ: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, to improve our interactions with you and other customers.
Information that we collect automatically:
i. Information from browsers, devices and servers:
When you visit our Website, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
ii. Information from cookies and tracking technologies:
A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow CRMOZ.COM to recognize your computer while you are on its Web site and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the Web site.
Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this Web site.
iii. Information from application logs and mobile analytics:
We collect information about your activities on our website and mobile version of the web site, from in-house usage analytics tools, and use it to understand how your use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
PURPOSES FOR USING INFORMATION
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
- To provide you with information requested from us, relating to our products or services;
- To provide information on other products which we feel may be of interest to you, where you have consented to receive such information;
- To meet our contractual commitments to you. To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service;
- If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you;
- If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for;
- Helping to establish and verify the identity of users;
- Opening, maintaining, administering and servicing users' accounts or memberships;
- Processing, servicing or enforcing transactions and sending related communications;
- Providing services and support to users;
- Responding to your questions, inquiries, comments and instructions;
- Maintaining the security and integrity of its systems;
- Improving the Web site, including tailoring it to users' preferences;
- Providing users with product or service updates, promotional notices and offers, and other information about Website Services.
YOUR CHOICE OF INFORMATION USE
Opt out of non-essential electronic communications:
You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe' function included in all such messages. However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment-related emails.
You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the Website properly.
You can always choose not to fill in non-mandatory fields when you submit any form linked to our Website.
WE SHARE YOUR INFORMATION WITH:
Employees and independent contractors:
Third-party service providers:
We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your personal data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect the security or integrity of our products and services.
YOUR RIGHTS WITH RESPECT TO INFORMATION WE HOLD ABOUT YOU AS A BUSINESS
You have the following rights with respect to information that CRMOZ holds about you.
Right to access:
You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification:
You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure:
You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing:
You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability:
You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object:
You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Your rights under CCPA
CCPA provides you five rights, of which two are covered as part of the rights listed above. These two are: the right to access of personal information and the right to request deletion of personal information. The third is the right to opt out of sale, which is redundant since we promise not to sell share or monetize your data for the intentions and purposes of the CCPA or CPRA, nor disclose personal information that we “control” to any third party for their direct marketing purposes. The fourth right available to you under CCPA is the right against discrimination because you exercised the rights available to you and the fifth is the right to protection against waiver of rights.
You can exercise the rights described above, by sending an email to [email protected] or by writing to: 7901 4TH ST N SUITE 300, ST. PETERSBURG, FL 33702, USA. Only you, or an agent authorized to make a request on your behalf, may make a request related to your personal information.
We cannot respond to your request if, (i) we cannot verify your identity; or (ii) your request lacks sufficient details to help us handle the request. We endeavor to comply with a request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you, in writing, the reason for the delay.
Any information we provide will only cover the 12-month period preceding the request's receipt. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Certain data protection laws and regulations, such as the CCPA, typically distinguish between two main roles for parties processing personal data: the “business” (or “data controller”), which determines the purposes and means of processing; and the “service provider” (or “data processor”), who processes such data on behalf of the business.
Below we explain how these roles apply to our services, to the extent that such laws and regulations apply.
CRMOZ LLC is the “service provider” (or “data processor”) of personal data contained in customer data, as submitted by our customers. We process such data on behalf of our customer (who is the “data controller” of such data) and in accordance with its reasonable instructions and other commercial agreements with such customer.
Our customers are solely responsible for determining whether and how they wish to use our services, and for ensuring that all individuals using the services on the customer’s behalf or at their request, as well as all individuals whose personal data may be included in customer data processed through the services, have been provided with adequate notice and given informed consent to the processing of their personal data, where such consent is necessary or advised, and that all legal requirements applicable to the collection, use or other processing of data through our services are fully met by the customer. Our customers are also responsible for handling data subject rights requests under applicable law, by their users and other individuals whose data they process through the services.
If you would like to make any requests or queries regarding personal data we process as a service provider (data processor) on our customer’s behalf, including accessing, correcting, or deleting your data, please email at [email protected].
RETENTION OF INFORMATION
HOW SECURE IS YOUR INFORMATION
At CRMOZ, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to write to us at [email protected] with any questions.
DATA PROTECTION OFFICER
EXTERNAL LINKS ON OUR WEBSITE
ENFORCEMENT OF OUR RIGHTS
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, spam filtering, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
UPDATES AND AMENDMENTS
CHILDREN'S PERSONAL INFORMATION
Our Services is not directed to children under the age of 16. We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. If you believe that we might have any such data, please contact us by email at [email protected].