Stay in touch with your customers 24/7! Zoho has created one of the best multi-channel customer support software. The CRMOZ team is, as always, ready to customise the application to the needs of your business
Save time and money with Zoho Assist software for automatic remote access, intelligent data management on any device, and instant support for your customers.
A customer has a problem with their equipment? You don't need to make an appointment to solve the problem. With innovative,reality-enhanced software, you can conduct inspections online, record sessions, and engage other experts to efficiently make decisions
Customer Service Automation Solutions
One of the main points of successful business development is quality customer service. In addition to order acceptance, registration, delivery, payment, presentation, and other things, support and feedback from the target audience plays a key role. Our team offers services to automate customer contact support processes. Special applications provide easy access to information about target audiences, their interactions, and history, which allows you to provide effective and personalized support in the future.
Support in Integration with CRM and sales
Setting up and optimizing business processes for managing the customer base and support service is based on the Zoho Customers application software. This cloud-based solution allows companies to orchestrate and automate customer interactions efficiently, from contact and lead tracking to deal management and service. In addition to this standard set, the system provides many more capabilities than just accounting.
The presented Zoho business solutions allow you to manage customer contacts, partners, and suppliers, making interaction more productive and personalized. Using the proposed tools makes it possible to assess the likelihood of successful closing of transactions, increasing the chances of doing so and increasing sales volume. Zoho supports multiple communication channels, including email, phone, live chat, and social media. This allows you to interact with customers through their targeted channels, providing them with convenient and uninterrupted support.
The best app for improving your company's competitiveness and efficiency
Accordingly, this platform provides the opportunity to obtain analytics and reporting due to the implementation of specific solutions. Feedback, resolution rates, customer satisfaction, and agent performance can help identify areas of improvement, optimize resource allocation, and improve the overall customer support experience.
Integrating Zoho Customers with CRM provides the highest quality insight into how customers interact with a company. The result is personalized support, upsell or cross-sell opportunities, and customer relationships. At the same time, all information is entirely safe and confidential, thanks to the application's data encryption function. With an integrated platform, omnichannel support, ticket management, self-service options, reporting capabilities, integrations, and the ability to scale, Zoho is a complete solution for businesses looking to provide exceptional customer support.