Multichannel support
Use all possible channels of communication with customers: email, social media, live chat, telephony and web forms to satisfy each customer, personalize their experience and increase loyalty
Automation
Forget about the routine and repetitive tasks you did manually. With Workflow rules and Blueprint you can build a business process algorithm and keep track of each step. Work smarter and more efficiently, and the team CRMOZ Help you personalize the application for your company - from a specific detail in the process to a special notification to customers
Empowerment
Customize every detail that matters to your customers and create bespoke solutions with advanced custom support features. And with an API, Zoho Desk integrates with other services Zoho, third-party applications, websites and portals
Help centre
Why should customers wait for standard helpdesk answers to their most common questions? Let them benefit from a user-friendly help centre, with community building, search, integration with Google Analytics, personalisation and a host of other features
Artificial intelligence
