ZOHO for business
ZOHO for business
ZOHO applications: implementation, training and integration

Technical support bundles for your software

Make your software apps work like a Swiss watch with our technical support from CRMOZ team. You can choose a support bundle according to your needs or even create your own!

Rare
Medium
Medium Well
Well Done
Bundle comparison
Rare
zoho support

Rare technical support bundle

Recommended for teams of 1-10 employees
Support hours included per month: 10h

FEATURES

  • Customer Success Portal (service desk)
  • Advisory support for Zoho APPS functionality
  • On-Demand Training Library
  • On-Demand General training services

TECHNICAL ISSUES

  • Set-Up for system (just for subscribed clients)
  • Solving technical issues
  • System Optimisation and license support
  • Product Releases
  • C onfiguration for the system (via UI)

RESPONSE TIME

  • Support Response Time and Problem solving priority: 24h
  • One authorized contact eligible to submit support cases
Medium
CRM support

Medium technical support bundle

Recommended for teams of up to 30 employees
Support hours included per month: 20h +

FEATURES

  •  Customer Success Portal (service desk)
  • Advisory support for Zoho APPS functionality
  •   Support via email
  • Remote access to the clients site
  • On-Demand Training Library
  • On-Demand General training services
  • On-Demand Personnal training services

TECHNICAL ISSUES

  • Set-Up for system (just for subscribed clients)
  • Solving technical issues
  • System Optimisation and license support
  •   Product Releases
  • C onfiguration for the system (via UI)
  •    Developing for system (creation, and implementation of new functionalities at the client's request)

RESPONSE TIME

  • Support Response Time and Problem solving priority: 12h
  • Three authorized contacts eligible to submit support cases
Medium Well
CRM technical support

Medium Well technical support bundle

Recommended for developing business
Support hours included per month: 30h +

FEATURES

  •  Customer Success Portal (service desk)
  • Advisory support for Zoho APPS functionality
  •   Support via email
  •  Remote access to the clients site
  • Remote access to the clients site
  •   Live Cliq-Chat Support
  •  Online meeting
  •   Live screen sharing / co-browsing
  • On-Demand Training Library
  • On-Demand General training services
  • On-Demand Personnal training services
  • Direct Act-On Support

TECHNICAL ISSUES

  • Personal Project Manager
  • Set-Up for system (just for subscribed clients)
  • Solving technical issues
  • System Optimisation and license support
  •   Product Releases
  • C onfiguration for the system (via UI)
  •    Developing for system (creation, and implementation of new functionalities at the client's request)
  • Ability to vary hours through the contract life 

RESPONSE TIME

  • Support Response Time and Problem solving priority: 6h
  • Five authorized contacts eligible to submit support cases
Well Done
zoho advanced partner

Medium Well technical support bundle

Recommended for 100+ employees (support+improvement)
Support hours included per month: unlimited

FEATURES

  •  Customer Success Portal (service desk)
  • Advisory support for Zoho APPS functionality
  •   Support via email
  •  Remote access to the clients site
  • Remote access to the clients site
  •   Live Cliq-Chat Support
  •  Online meeting
  •   Live screen sharing / co-browsing
  • On-Demand Training Library
  • On-Demand General training services
  • On-Demand Personnal training services
  • Direct Act-On Support

TECHNICAL ISSUES

  • Personal Project Manager
  • Set-Up for system (just for subscribed clients)
  • Solving technical issues
  • System Optimisation and license support
  •   Product Releases
  • C onfiguration for the system (via UI)
  •    Developing for system (creation, and implementation of new functionalities at the client's request)
  • Ability to vary hours through the contract life 

RESPONSE TIME

  • Support Response Time and Problem solving priority: 2h
  • Ten authorized contacts eligible to submit support case
Bundle comparison

Technical issues

technical support crm

Response time

zoho technical support

COMMUNICATION CHANNELS (onsite)

zoho support

EDUCATIONAL OPTIONS

zoho education

One day journey with Medium Well bundle

Do you want to know how our technical support works? Try it yourself!
  • Our PM will be in touch with you throughout the day about your task
  • This package is suitable for clients who understand exactly what tasks need to be completed. At the beginning of the day, the client sets a task to be completed. PM will estimate the number of hours to complete the task
  • If the task cannot be completed within the paid period, the client must buy additional time or choose another task
  • If the task can be completed in less than 8 hours, the client gives the following task to be completed
  • It is important to understand that the client should be in touch throughout the day to answer questions promptly or to test intermediate or final results.
try zoho support

ADDITIONAL TERMS AND CONDITIONS

  • Prices do not include taxes and levies (e.g. sales tax and VAT) imposed by law.
  • Requests for technical support can only be sent by authorised contacts listed in the customer agreement.