Zobots are universal chatbots that can be easily customized, customized, and integrated.
Companies invest in research, strive to unleash their full potential, aimed at automating processes and, reducing costs.
Chatbots have become commonplace in digital media. Most chatbots used are quite simple. They can answer questions, but can not cope with more complex tasks, such as problem-solving and leads classification. It is thanks to these functions that bots become self-sufficient. A common strategy is to give the bots pre-written forms. But the real automation is handing over human duties to the bot.
Zobots is a platform for creating chatbots that will meet your requirements. Zobots can be compared to clay from which you can mold exactly what you need, while most other bots are Lego - ready-made parts from which you can create a very approximate form of what you need. Zobots have no restrictions on the setting. You can encode your chatbots to perform any task or integrate them with any database or software.
Distinctive features of Zobots chat bots:
Developers of chatbots prefer to edit the code to configure the bot. Marketers and sellers, on the contrary, want to be able to customize bots simply by "copying and pasting". That's why there are 2 types of bots on the market: with an interface for programmers and with an interface not for programmers. There is no solution that is suitable for everyone.
Zobots offers an interface like what-you-see-is-what-you-get (what you see is what you get) with drag-and-drop widgets and a Deluge editor.
This platform makes it possible to create anything from a simple store navigation assistant to solving real problems. You will be able to automate different business functions: booking tickets, ordering delivery, webinar registration, classification of leads in CRM, planning events by the calendar, and much more.
Also, Zoho offers a platform with over 15 pre-built bots that can handle most business tasks and functions. With these templates, all users have to do is set up their bot language and give it a name. You can create a bot in less than 5 minutes without coding.
Most operations that bots can handle contain a lot of data. Chatbots can extract tons of data from users. A common problem is a difficulty of integrating with existing business systems and databases. So if creating a bot is easy enough, it's difficult to synchronize meeting details with a Google calendar or Salesforce account. That's why Zoho offers a fairly easy way to combine chatbots with CRM, a database, and software.
What's in the bot's head?
Zobots can process 3 types of data: trigger, messenger and context.
Trigger
The bot determines who, when and how, and initiates chats with site visitors. Certain visitors may receive messages or an offer that is of interest to them.
Messages
The visitor writes a message or asks a question, the bot analyzes the message and replies with the message or a specific action.
Context
The bot analyzes the messages and collects all visitor data. The bot then takes actions based on the data it receives.
For more convenient data collection Zoho offers a wide range of widgets and cards. Is it more convenient for you to type the address or choose the location on the map? There are also many different widgets: sliders, calendars, maps, schedulers, feedback, you can use any widget you like.
Zobots also work on a mobile phone - both on Android and iOS.
Classification of leads into CRM
Zeplum Inc. - a company that uses CRM to record its customer base. The company's website has stable traffic, which is not optimally used. The company can't afford a team that will only handle traffic, so they use Zobot.
They set up their bot so that the bot communicates with every visitor to the site and asks them a few simple questions. Based on the results of the answers to these questions, the bot identifies high-quality leads and transmits their data to CRM, reminding the team to contact the leads.
Calendar integration
Zillium Realty has real estate all over the country. The company's agents regularly travel, meet with clients, and show real estate. The company is growing and needs a better system for organizing and conducting meetings. They have installed Zobot on their website to plan tasks. The Zobot poster is integrated with the calendar, it can schedule meetings and visits, allowing clients to choose a convenient time and agent.
Troubleshooting
Joanna has an online store with a huge customer base. Every day she receives hundreds of requests for technical support. And at peak times, that number can reach a thousand. Very often these requests are due to an error in the server or some other minor problem that the user can solve. In order to reduce the load of the technical support team, she wants to try Zobot.
Joana connects Zobot to the store's internal server. All support requests are accepted by the bot. The bot checks the server first. If the bot finds a problem, it notifies the support staff. If no problems with the server are detected, the bot helps the user to solve the problem. If the problem is not resolved, the request is forwarded to the support staff for further analysis. All requests related to updating the order or delivery status are also resolved by the bot.
Personal assistant to the buyer
Robert wants to buy a used car. An online search leads him to a website with many cars. When he tries to find a suitable one, a chat-bot appears and he is interested in his preferences - everything from the age of the car and the number of passengers to the price. Once Robert has answered these questions, the bot shows pictures of cars with a description and a link to the page. Now it's much easier for Robert to make a choice. In a minute, he can already find the car he wanted.
These are just the easiest Zobot features. As this bot is easily customizable, integrated, and versatile, it can be configured for more complex tasks. Zobot has no limits on the number of tasks. Peak hours and very high traffic are not a problem. With this bot, you can be online 24/7.
