Introduction
Introduction
The primary source of customer orders is Wordpress that utilizes WooCommerce to manage incoming requests. The customer's staff utilizes WooCommerce Zoho Inventory to manage order shipments and warehouse balances. The client requested synchronization of all orders from WooCommerce Zoho Inventory.
Challenge
Zoho Inventory does not have a standard connection with WooCommerce. Also, WooCommerce not provide standard update hooks.
Implementation
To develop a solution for this task, we prepared a standalone server with code for passing orders from WooCommerce. A system scheduler that checked for updates in WooCommerce was used as a trigger for data passing. To pass updates from Zoho Inventory, developers created several webhooks. After deployment, E2E testing was conducted with support from client staff.
Results
Developing this automation reduced the number of staff errors and increased the number of simultaneous orders that can be tracked by sales managers.
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Change of the Primary Warehouse
Change of the Primary Warehouse
Introduction
The client was using a single warehouse as its primary facility and several warehouses in different cities as complementary to the main warehouse. Due to business limitations, the client decided to change the main warehouse to one of the complementary facilities. This change was a critical issue that affected the work of the entire company and demanded the highest level of attention.
Challenge
Almost all open orders were connected to one warehouse and over financial documents needed to be correctly changed to another warehouse. Stock handling was also connected to the main warehouse and all shipments had to be transferred without losses for customers.
Implementation
To complete this transfer, a multi-layered plan was developed and simultaneously implemented by our developers and the client's staff. The entire transfer took 12 hours and was divided into equal parts so as not to exceed API and server load capacities. After completing the transfer, our team conducted a series of tests to ensure that all parts of the system were working as expected. Throughout the entire transfer process, we maintained constant communication with the client and the client's team in order to be able to resolve any unforeseen issues.
Results
After completing the transfer, none of the Client's orders were lost. The list of tests conducted after the transfer highlighted that all system parts are connected and working correctly. The Client had full control and understanding during the transfer process, which led to minimal delays in order shipment.
Introduction
One of the main Client’s business processes are connected to shipment of products. To measure effectiveness of personnel and track delays in shipment, Client needed additional source of data for making decisions. To improve shipment management our team decided to develop several reports that would support the Client's management process and would make shipment operations more transparent.
Challenge
The client used several different systems for reporting and separate data sources for each report.
Implementation
To develop a comprehensive shipment tracking system, our team proposed several reports covering all stages of order shipment. In collaboration with the client's team, we developed key metrics for each stage to cover all situations that could occur during the shipment process. After implementation, we conducted a client interview to ensure that all reports describe the information the client needs and provide complete access to data.
