We are well aware of the excellent automation capabilities of Zoho CRM with its triggers, schedules, custom functions and the ability to automate business process schemes of your company. Today this flexibility of "customization" is gradually "spreading" to other applications from Zoho Corp.

Zoho Desk, a system for managing customer requests (help desk), has acquired the functionality of visual charting business logic (Blueprints) of the company's service.

This functionality, when used correctly, increases the productivity of support staff, reduces unnecessary escalation of requests, and protects the user and client from error. That is, the impact of the human factor on the process of service delivery can be reduced significantly.