One of the top reasons for the failure of CRM systems implementation is the active resistance of employees. Any changes in the company cause discomfort for people working in the company. There are several reasons for this:

• need to learn new technologies
• fear of losing a job
• a misunderstanding of the benefits that come with...

•  set goals 
• get professional advice
• set the criteria for success 
• choice of solution 
• take the first practical steps 
• keep safety in mind